Category: Telecommunications
The latest generation of call center software allows organizations to monitor agent and department performance at a level that would have been impossible ten or twenty years ago. However these tools are not just for management use. Call center reports provide valuable motivators to agents, inspiring them to excel and boost the center’s productivity.
Giving Agents Control
When agents become isolated, their performance suffers. A workday becomes an endless series of phone calls. There is no sense of progress other than the ticking of the clock, and the only goal is to get through the day. Morale drops. Service quality drops. Customers become unhappy. It’s a death spiral.
Live call center reports allow agents to see how the department is performing in real time. Phone calls are no longer isolated incidents, but rather pieces of an overall flow of call volume. The agent is not alone, but part of a team. Employees can see how individual efforts affect hold times, queue lengths and other statistics. As the number of calls climb they can put in an extra effort, and as call volume falls agents can relax and take a breather.
It’s Like A Game
Goals are an important element of motivation. They allow us to “win” at whatever we are doing, providing a sense of accomplishment. Realistic and achievable objectives improve employee productivity by adding an element of fun to the workday, without undermining the professionalism needed in the position.
Service departments use call center reports in this manner. Agents work to keep queue lengths and hold times below certain levels. They are prompted to work harder to win at the customer service game. Agents take it upon themselves to work harder when needed rather than needing to be browbeaten by management. This internal motivation is an invaluable part of a productive and happy service team.
Service First
There are two things to keep in mind when using call center reports as motivational tools. First, it’s all about customer service. The reason we want to get hold times or queue lengths down is not that it makes our reports look good. It’s because a caller who gets to a human being faster is going to be a happier customer. However when we become so obsessed with getting our numbers down that we hang up on customers before the problem is resolved, we’ve lost sight of the true goal. Agents still need to provide exceptional service to each caller.
The second thing to remember is the motivational benefits of call center reports are lost when we use those statistics to punish rather than encourage. When an agent is not meeting standards something needs to be done, but reprimands and threats often simply lower morale while providing only a token increase in productivity. Low morale service agents may take their bad moods out on customers. Find a positive way to inspire low-productivity employees to work harder.
Reliance Jio Infocomm Limited (RJIL), a telecom venture of Reliance Industries Limited (RIL), has been allotted prominent signalling point (SP) codes by the Department of Telecommunication (DoT). These codes will help the company to launch National Long Distance (NLD) and International Long Distance (ILD) services.
As per an internal DoT note, these codes have been allotted to Reliance Jio in Mumbai, Delhi, Kolkata and Karnataka for both NLD as well as ILD operations. The note also stated, if Reliance Jio failed to use the SP codes in six months, then the Government will be liable to withdraw the codes and re-allocate them to some other company.
The benefits of SP codes to Reliance Jio
The signalling function will enable exchange of information over long distance telecom networks. SP codes are nodes that facilitate actual routing of information between two points. SP codes will let NLD networks connect with local networks.They will also enable ILD operators to inter-connect with other overseas network.
This development will take Reliance Jio a step closer to the launch of its telecom services.
Subsidiaries of Reliance Jio
Reliance Jio is awaiting for DoT to give a nod for the company to merge its two subsidiaries, Infotel Telecom and Rancore Technologies, with itself. The development will thus be beneficial to Reliance Jio, at this time. Currently, Reliance Jio holds a unified licence;Infotel holds licence for both NLD and ILD services while Rancore is an R&D unit. Reliance Jio is seeking to offer NLD and ILD services under a single permit.
Infotel Telecom is a part of a global consortium building the huge Bay of Bengal Gateway (BBG) sub-sea cable system. The 8,000 km submarine cable system will enhance global connectivity between South Asia, Southeast Asia and West Asia. It will link India with other Asian countries such as Malaysia, Singapore, Oman, UAE and Sri Lanka through the landing stations, Chennai and Mumbai. It will also have interconnections to plug on the sub-sea links across Africa, Europe and the Far East.
Reliance Jio Infocomm
Mumbai based Reliance Jio is headed by the renowned industrialist, Mukesh Ambani. The company has acquired permits to offer high speed 4G data and voice services across the country. It is gearing up to launch its 4G wireless services in 2015 through airwaves in the 2.3 GHz band.
In February this year, Reliance Jio had bagged 1800 MHz bandwidth in 14 circles with which it will offer voice services, too. The company holds 2300 MHz spectrum in 22 circles as well. Last year in October, the company had obtained a unified permit. It had to pay a sum of Rs. 1,658 crores which is the requisite amount internet service providers holding wireless broadband airwaves pay for offering voice services.In the past, telcos had to secure distinct permits for offering voice, data and other added services.
Introduction of Telecommunication Software
Telecommunications software is a type of software package that assists in facilitating electronic communications especially those processes that may require audio transmission too. Telecommunication solutions can be of varying kinds that can range from being simple software used by an end user to something more complex that can manage the functioning of complete networks. Telecommunication software developers create a range of different solutions that can encompass wireless application development and mobile solutions too.
At one level, telecommunication solutions aid the development of basic software that assist the local telephone switch to receive and send signals and on the other end it even helps in creating software for wireless application development. The functions performed by telecommunication solutions can be both basic as well as something quite intrinsic.
Telecommunication solutions are being outsourced to a country like India where experienced telecommunication software developers use their expertise to create a range of software solutions. The outsourced company offers a range of services that include development of telecommunication software solutions, testing, implementing, and maintenance of the software solutions that have been developed.
Advantage of Outsourcing Telecommunication Software
Recently a number of clients choose to outsource their telecommunication solutions development to Indian companies where professional telecommunication software developers work on various different technologies to develop customized solutions. There are quite a number of benefits attached to outsourcing wireless application development and mobile solutions to an outsourced company:
1.The need for software solutions are increasing steadily and therefore the demand to create customized telecommunication solutions have also raised. Outsourcing it to companies is a good idea because they have a team of telecommunication software developers that can provide quality service.
2.Costing is an important aspect and outsourcing telecommunication solutions make it possible to get quality and customized solutions at a reasonable cost.
3.A company does not need to hire dedicated resources to create application development and telecommunication solutions.
4.A company can either provide turn-key solutions or even offer assistance in terms of only doing maintenance, implementing or simply testing the viability and functionality of a particular software solution package.
5.One point of contact is available to handle all kinds of service issues instead of dealing with third party or any mediator in between.
6.It is not possible to always hire a person for various different platforms, but one can easily get work done on any platform through an outsourced company because they have professionals trained and experienced in various different technologies and platforms.
Donald Trump and ACN have a contact in place that gives ACN the privilege of mr. Trump’s endorsement of their business. There is no doubt that Trump is getting paid a substantial amount of money to endorse ACN, but on the other hand its a fair assumption to make that he would not be endorsing ACN if the company was not a great company.
However, Donald Trump has no intention of joining ACN even though it’s a good business opportunity. If it really is that great how come he has not signed up as a distributor yet? Of course because he already has a lot of business going on and he has leverage already with all the different enterprises he owns and the many real estate buildings. Network marketing is in my opinion best place to be for the little man. If you don’t have billions to invest like Donald Trump or just millions to invest, this is a fantastic place to be and you can start leveraging as the rich does it for a onetime fee of just 499 dollars.
Donald Trump endorses ACN, the financial aspect of the business, because thats what ACN is – a business. Make no mistake about it. ACN is in business to make money, and apparently they are very good at that. Not once have ACN changed the compensation plan for something worse for the distributors and they have never borrowed any money or joined up with venture capital funds. Donald Trump had one of his best financial supervisors and one of his fantastic lawyers to look into ACN. What he found I cannot tell you, because I don’t know, but he claims to have said: “I want a piece of that company”, when he saw the report. Again Donald Trump thinks like a millionaire and has no intention of joining ACN.
The point is that ACN makes money, but still the vast majority of the distributors don’t. Not due to lack of effort or because they don’t have a big enough reason why. Simply because ACN, like most network marketing companies, teaches old school traditional marketing techniques; talk to friends and family, home meetings, 3-way calling and what have you. These techniques have a 97% statistical proven failure rate in the network marketing industry. Donald Trump endorses ACN as a company and the balance sheet, not the marketing techniques they teach their distributors. They do not work for the majority of the distributors, in fact in the network marketing industry it only works for 3-5 %.
Safe Towers is the professionally managed, dynamic company, engaged in Design, Fabrication, Galvanizing, Supply and Installation of Telecom Towers. Safe Towers manufactures custom steel products for telecommunication and utility applications. The company produces Guyed Must Tower, Self Support Tower, Monopoles Tower and Shelter Tower transmission and distribution poles, lattice and substation structures, and power mounts.
Telecommunication, today, rests at the backbone of development of progressive economies around the world. Telecommunication as an industry is a combination of a variety of engineering disciplines such as electronics, civil and construction engineering, mechanical engineering and above all, flawless project management that binds together all the disciplines with guided timelines. Safe Towers Pvt. Ltd presents an huge varity of mobile towers along with their attributes. Global buyers looking for genuine manufacturers, suppliers, exporters, erection and traders of Communication Towers.
Types of Telecom Engineers Depending on Functional Roles-
The first type of core telecom engineer is a Telecom equipment engineer. The role of this type of engineer is to design circuitry of various building blocks of telecom such as routers, switches, antennas and wave guides. There is a great deal of detail paid to precision design for this stream of engineering.
We are the professionally managed, dynamic company, engaged in Design, Fabrication, Galvanizing, Supply and Installation of Telecom Towers. Safe Towers Engineers can design and manufacture Telecommunication Towers of 100mtr.
Serious violations include failing to institute a hearing conservation program for employees exposed to noise levels above the action level; to provide and enforce the use of personal protective equipment; to provide a respiratory protection program and proper respirator for employees utilizing respirators to work with hazardous chemicals; and to conduct air monitoring for employees exposed to methylene chloride. A serious violation is one in which there is substantial probability that death or serious physical harm could result from a hazard about which the employer knew or should have known.
Telecommunication is the transmission of messages, over significant distances, for the purpose of communication. In earlier times, telecommunications involved the use of visual signals, such as smoke, semaphore telegraphs, signal flags, and optical heliographs, or audio messages via coded drumbeats, lung-blown horns, or sent by loud whistles, for example.
In the modern age of electricity and electronics, telecommunications has typically involved the use of electric means such as the telegraph, the telephone, and the teletype, the use of microwave communications, the use of fiber optics and their associated electronics, and/or the use of the Internet. The first breakthrough into modern electrical telecommunications came with the development of the telegraph during the 1830s and 1840s. The use of these electrical means of communications exploded into use on all of the continents of the world during the 19th century, and these also connected the continents via cables on the floors of the ocean. These three systems of communications all required the use of conducting metal wires.
A guyed tower is typically three legged and generally has the same width across a face at the bottom of the tower as it does at the top, and they can be designed and built to 700 m or more. The guy wires are placed at specific points on the tower for stabilization, and to distribute loads from the tower to the anchors. The guy wire diameter and the number of guy points on the tower are determined by the height of the tower and the loading. Most tower manufacturers recommend the guy radius to be 80% of the overall tower height. As the guy radius is reduced, the downward pulling force of the guy system is increased resulting in the need for a stronger, more expensive tower mast, and a heavier, more expensive guying system.
Usually a guyed telecom tower is cheaper to build than a self-supporting tower of an equal height, but will need much more land, A typical 120m guyed tower would need about 25,000 square m of land to accommodate the tower and guy anchors. (Assuming a setback from the property line of 6m from anchors and foundations).
You can send request for information to Safe towers at . For more information please visit our website http://www.safetowers.com/ or visit our office at B1 & B2, Lower Ground Floor, Pankaj Chambers, H-Block Complex, Sarita Vihar, New Delhi – 110076. Contact no is- 91-011-40540412, Mobile no.is 91-9810056751.